Russia, Moscow – The company Jaguar Land Rover Russia has always paid attention to maintaining a high level of customer satisfaction, respecting all the highest standards worthy of a British brand. Improved service, trustworthy service, qualified staff and high-tech equipment are essential parts of the work of the legendary British brands.

The deciding factors when choosing a car are not only technical specifications and design. The quality of service, as well as a set of services provided by the client, play an equally important role. In 2011, the company Jaguar Land Rover Russia has launched a program of “acceleration strategy” in which the direction of the “Great service” has become one of the defining.

During the brief period of a new program the company Jaguar Land Rover Russia has dramatically increased the level of service, noting the remarkable growth of customer satisfaction.At the end of last year, the total number of appeals and complaints decreased by more than two times. Significantly improved the quality of warranty service, and therefore reduced the number of appeals on this issue. Significant changes were made and delivery of spare parts, not only in Moscow but also in the regions, thereby reducing the number of complaints is almost 10 times.

Urgent orders arrive in Moscow on the same day the client, in St. Petersburg the next day, and in the regions of this period increases up to 3 days depending on distance. These results were achieved due to the fact that the level of population density in the central warehouse as a Land Rover, Jaguar and exceeded 96%. Significant changes have been made within the existing quality assurance program after-sales service. The study of dealers, there was an increase of customer satisfaction serviced by 50% compared with 2010.

Source: http://www.landrover.com/ru/ru/lr/about-land-rover/news/improved-service-quality/